FAQs

We're sure you have lots of questions, and we're happy to answer them all. But here are a few things to start with that are good to know....

Fabulous break at the Tack room,was able to reset after dealing with some challenges. Beautiful scenery,great accommodation with a welcome pack which was thoughtful. lovely to meet Sarah and her mum,both available and accessible.Friends stayed next door at the Stables, also fantastic accommodation.I would recommend both holiday let's and hope to return in th

You are welcome to check in any time after 4pm on the day your stay begins, there is a key safe so you can arrive whenever suits you, we will send you the code a few days before you arrive.

It takes us the full 6 hours to ensure the cottages are cleaned to our high standards and any maintenance is done, so unfortunately we can't offer early check in. If you arrive in the area early, Friday is market day in Uppingham and Stamford, Saturday is market day in Oakham, why not have a wander round the market and a drink in one of the wonderful cafes until 4pm!

Yes, we welcome up to two well behaved dogs. Just please ensure you let us know you are bringing them by selecting the dogs option at checkout. We have taps outside both properties for washing dogs and boots after muddy walks.

The gardens are fenced, but we cannot guarantee that they are totally dog-proof, so ask that you supervise your dog when they are out.

Whilst we are building the Hay Barn the Garden for The Tack Room is not dog proof, apologies!

If you would like to bring more than two dogs, please email us prior to booking.

If you require enclosed dog walking space during your stay you can book with our friends in Uppingham here: https://dogwalkingrutland.co.uk/

Pubs, restaurants, take aways and shops are available in Uppingham which is one mile away, on the other side of the A47. Unless you are very keen walkers, we recommend a car for guests booking with us.

Yes, we have a 7.2kWh charger on the drive of each property for your exclusive use. The chargers work with the VendElectric app for payment, so you only pay for the amount you use.

There is lots to do in Rutland. It's worth checking out https://www.discover-rutland.co.uk/all/things-to-do/ in advance of your stay. For local recommendations, or specific interests, do ask us when you arrive.

There's also a book of local walks in each property.

During the winter we provide a large box of logs and some kindling which should be enough for two fires. If you need more it is available to buy at £10 per box. Just let us know and we will deliver it!

All the wood comes from fallen trees on the farm, which are seasoned, chopped and stored to ensure optimal performance.

Yes! The properties are recently converted, very well insulated, with an air source heating, hot water system and solar panels.

You will find recycling bins in both properties, with information on what can be recycled in the information booklet in each property.

The properties are both designed to have a good cooling airflow in warm weather, and equipped with table top fans.

Hair driers are very much a matter of personal taste. A good hair drier to one person is a bad hair drier to another, so we encourage guests to bring their own.

Yes! A walk at Rutland Water is a great way of stretching your legs after the journey, and Normanton is the most interesting spot on the south side. Friday is market day in Uppingham, and a cup of something in one of the independent cafes on the market place is a great way to soak up the atmosphere of a quintessentially English market town.

Yes, we provide the following:

1 Flannel, 1 Hand Towel and 1 Bath Sheet per guest.

In the kitchen - A hand towel, two tea towels and a pair of oven gloves

In the kitchen we provide the following:

Enough capsules to run the washing machine once

One dishwasher tablet per day of your stay

Washing up liquid

Hand soap

A cleaning spray, washing up sponge & J cloth

Clingfilm and Tin Foil

Tea, instant coffee, sugar, oil, salt and pepper (please bring your own espresso/ground coffee for cafatiere or espresso machines)

In the bathroom:

Hand soap & sanitary disposal bags.

All bins will have liners in them when you arrive if you think you will make lots of rubbish you may want to bring some extras with you.

If you would like to use our shower chair with integrated commode, please bring commode liners.

Take a look at the accessibility post in the your stay section of the site, if after that you have further questions please do email us on bookings@castlechase.co.uk

If you require a standard shower chair or one with wheels and a commode they can be ordered at the time of booking, via our guest portal or by email.

There is loads to do in Rutland, check out the Discover Rutland website which is kept up to date with things to do, and what is happening during your stay with us.

https://www.discover-rutland.co.uk/

We have an email newsletter which is put out about once every 10 days called The Kitchen Table. It is an insight in to the conversation happening over our kitchen table, covering things happening in Rutland, on the farm, in the kitchen, in the garden and in nature. A 5 min read with lots of pictures for you to enjoy. It is free, and you can subscribe by clicking the link https://substack.com/@castlechaserutland?utm_source=profile-page

Castle Chase Cottages